As the B2B digital market grows, AI chatbots have become a necessity for businesses looking to enhance customer engagement and drive sales. According to a recent study, chatbots will become essential for brands to survive with 80% of organizations searching for new ways to implement these tools in the future.
The chatbot revenue is expected to hit $455 million globally by 2027 as companies learn they can greatly benefit from chatbots in a customer-centric world to gain better data insights, boost conversions, and generate more qualified leads on autopilot.
Ready to embrace the power of AI chatbots? Find out how chatbots work, the top reasons to use them, and the leading AI chatbot platforms to accelerate your business in 2023.
What Is an AI Chatbot?
An AI chatbot is software that uses artificial intelligence mechanisms such as natural language processing (NLP), machine learning, and deep learning to simulate human conversation in a chat interface.
Businesses use AI chatbot platforms to help customers with their inquiries, provide information about their products and services, offer recommendations, and even complete transactions. Deployed on websites, messaging platforms, and mobile apps, AI chatbots can be programmed to handle both simple and complex queries and even adapt to user-case scenarios to improve responses over time.
Ultimately, AI chatbots can save businesses time and money by automating customer service and improving customer satisfaction. By incorporating chatbots into business operations, companies can save an estimated 2.5 billion customer service hours this year, which translates into more sales opportunities and higher returns.
According to a Forrester Report, companies implementing chatbots into their sales processes could add up to $8 billion annually. Now that’s worth doing the robot.
Why Use AI Chatbots?
AI chatbots are becoming increasingly popular among businesses as a way to improve customer service, automate routine tasks, and increase sales. Some of the top advantages include:
1. Improves customer engagement
AI chatbots can provide 24/7 customer support, answer frequently asked questions, and provide personalized interactions that can lead to increased customer satisfaction and loyalty. Not surprisingly, 62% of consumers prefer to use an AI chatbot instead of waiting for a human agent to respond to their inquiries.
2. Cost-effective for business
AI chatbot software can automate routine customer interactions, such as answering simple questions and processing requests, which can help businesses save money on staffing and reduce the time spent on these tasks. This allows businesses to reduce their overall costs up to 30% by using chatbots instead of live chat support.
3. Gives better data insights
AI chatbots can collect data on customer interactions and preferences, which can be used to improve products and services, as well as to build marketing and sales strategies to achieve business goals.
4. Scalable for business
The best chatbot platforms can handle an unlimited number of customer interactions simultaneously and offer scalable solutions for businesses of all sizes. They can also figure out the language, context, and goals of multiple interactions and handle them in the right way.
5. Provides a consistent experience
AI chatbots can provide consistent responses to customers, which can help improve the overall customer experience and build trust. In fact, 64% of businesses trust chatbots to provide more personalized support than human customer service.
6. Powers up your sales and marketing
AI chatbots have the ability to make proactive contact with customers, generate more qualified leads, boost your conversions, and turn those visitors into paying customers.
AI Chatbot Software for Business in 2023
As the AI chatbot market continues to grow, there are many options to explore. Here are the fifteen best chatbot platforms and top AI chatbot companies to help transform your business and engage your prospects the right way:
1. CIENCE GO Chat
CIENCE GO Chat is an AI-powered chatbot software designed to help businesses automate and streamline their lead generation process by engaging with website visitors and qualifying them as potential leads.
GO Chat uses machine learning and natural language processing to understand customer inquiries and respond to them in real-time. It is designed to provide personalized and contextual responses to website visitors, which can help businesses increase engagement, capture leads, and ultimately drive sales.
Some of the features of CIENCE GO Chat include targeted chat experiences, 24/7 availability, lead routing options, and integrations with third-party platforms and all CIENCE GO Data software.
Key features:
- 100% configurable chatbot flows
- Bot and human pre-built interactions
- Lead routing options to agents
- Multimedia messaging capabilities
- Integration with third-party platforms
Pricing:
2. Tidio
Tidio is one of the best chatbot platforms that allows you to communicate with your customers and website visitors in real-time. It offers a range of features, including email integration and mobile messaging, to help businesses engage with their audience more effectively.
Tidio’s chatbot platform is designed to help businesses automate their customer service and sales processes by creating custom chatbots that can answer common questions, guide visitors through a website, and even take orders or book appointments.
One of the key features of Tidio’s chatbot platform is its intuitive drag-and-drop chatbot builder. This allows businesses to create a custom chatbot without any coding knowledge.
The chatbot builder includes a variety of pre-built templates that businesses can use as a starting point for their AI chatbot software, as well as a range of customization options to help businesses create a chatbot that fits their brand and meets their specific needs.
Key features:
- Drag-and-drop chatbot builder
- Multichannel and mobile messaging capabilities
- Integration with third-party platforms
- Performance analytics dashboard
- Chatbot email integration
Pricing:
- Free plan available
- Communicator – $19/month
- Chatbots – $39/month
- Tidio+ – $289/month
3. WotNot
WotNot is an AI chatbot platform that allows businesses to easily build and deploy chatbot software for their websites, mobile apps, and social media platforms. The platform provides a user-friendly interface with drag-and-drop tools that enable even non-technical users to create chatbots with personalized conversations, automated workflows, and integrations with various third-party applications.
WotNot’s chatbots can be trained to answer customer queries, schedule appointments, collect customer feedback, process orders, and perform a wide range of other tasks. The platform’s AI algorithms enable chatbots to understand natural language, respond contextually, and learn from customer interactions, making them more efficient and effective over time.
WotNot also provides various pre-built templates and industry-specific solutions to help businesses quickly set up chatbots for specific use cases.
Key features:
- No-code chatbot builder
- Pre-built templates
- Multilingual functionality
- Performance analytics dashboard
- Integration with third-party platforms
Pricing:
- Free plan available
- Startup, Business, and Enterprise plans: Available by request
4. Drift
Drift is an AI chatbot platform that provides conversational marketing and sales solutions for businesses. Drift AI chatbot is integrated into the Drift platform and designed to help businesses engage with their website visitors through real-time, personalized support.
The Drift chatbot software can also be customized to match a business’s branding and the aesthetics of its website. Additionally, the chatbot can be integrated with various third-party tools, such as CRMs and marketing automation platforms, to provide a seamless workflow for businesses.
With the Drift chatbot, businesses can automate the process of qualifying leads, scheduling appointments, and answering frequently asked questions.
Key features:
- Customizable live chat widgets
- Integration with third-party platforms
- Proactive chat and transfer/routing
- Performance analytics dashboard
- Detailed reporting and insights
Pricing:
- Premium plan: $2,500/month
- Advanced and Enterprise plans: Available by request
5. ProProfs Chat
ProProfs Chat is a powerful live chatbot software designed to help businesses connect, engage, and convert customers in real-time. With its easy-to-use interface and comprehensive customer support features, ProProfs Chat makes it simple to build custom chatbots, send personalized messages, and provide quick responses to customer inquiries.
ProProfs Chat also offers a range of integration options and data analytics capabilities, allowing businesses to monitor website traffic, track customer ratings, and analyze performance for improved customer service and personalization. This makes it an ideal solution for businesses looking for efficient solutions for marketing, sales, and customer support.
Key features:
- Customizable chatbot branding
- Multilingual functionality
- Proactive chat routing
- Reporting and analytics
- Post chat surveys
Pricing:
- Free plan available
- White Label Package: $300/year
- Add SKD Package: $99.99/year
6. Landbot
Landbot is a chatbot platform that uses AI to help businesses and organizations automate their customer support and lead generation. The platform is designed to make it easy for businesses to create chatbots that can interact with customers in a natural, intuitive way.
Landbot offers a visual chatbot builder so users can create custom chatbots without any coding. The platform’s drag-and-drop interface enables users to build conversation flows and integrate different features such as text, images, videos, and surveys.
Additionally, Landbot provides integrations with third-party tools such as Zapier, Salesforce, Hubspot, and Google Sheets, which allows users to connect their chatbot to their existing workflow and automate processes.
Landbot’s robust AI engine allows the chatbot to understand and respond to natural language queries. This means that customers can interact with the chatbot as if they were talking to a human agent. The AI engine can learn from user interactions, allowing the chatbot to improve its responses over time.
Key features:
- No-code chatbot builder
- Visual drag-and drop-interface
- Integration with third-party platforms
- Performance analytics
- Robust Landbot AI engine
Pricing:
- Sandbox plan: Free Forever
- Starter: $39/month
- Pro: $99/month
- Business: Starting at $300/month
7. LivePerson
LivePerson is a cloud-based chat platform designed to help businesses engage with customers in real-time, providing personalized service, support, and sales assistance to each customer.
With LivePerson, businesses can chat with their customers on their website, mobile app, or social media channels, and the platform allows businesses to customize the look and feel of the chat window to match their branding.
One of the key benefits of LivePerson’s chatbot platform is its flexibility. Businesses can build and customize their own chatbots using a drag-and-drop interface, or they can use one of LivePerson’s pre-built chatbot templates. They can also integrate their chatbot software with other business systems, such as CRM software or other management tools.
Key features:
- Drag-and-drop interface
- Pre-build chatbot templates
- Integration with third-party platforms
- Customizable reports, analytics, and dashboards
- Omnichannel engagement
Pricing:
8. Netomi
Netomi is a customer service platform that leverages AI to help businesses improve their customer support operations. This platform automates customer service tasks, such as handling inquiries and resolving issues, through the use of AI-powered chatbots and other automated tools.
One of the key features of Netomi is its ability to handle complex customer inquiries and issues through NLP and machine learning algorithms. This means that the platform can understand and respond to customer inquiries in a conversational manner, similar to how a human customer service representative would.
Netomi can be integrated with a variety of different communication channels, such as email, social media, and messaging apps, to help businesses provide a seamless and omnichannel customer experience.
Key features:
- No-code chatbot builder
- Omnichannel engagement
- Auto-pilot and co-pilot modes
- Integration with third-party platforms
- Proactive conversational intelligence
Pricing:
9. Ada
Ada is an AI-powered chatbot platform designed to help businesses automate their customer support and improve customer engagement. With Ada, businesses can create a custom chatbot that reflects their brand and business objectives.
The platform has an intuitive interface that makes it easy to build, integrate, and manage a chatbot, even for those without technical expertise. Additionally, Ada supports over 100 languages, making it ideal for businesses with a global presence.
Another key benefit of Ada is its scalability. The platform can handle a large volume of conversations at the same time, which makes it suitable for businesses of all sizes. Ada also provides detailed analytics that give businesses insights into how their customers are interacting with the chatbot.
Key features:
- No-code chatbot builder
- 100+ multilingual functionality
- Detailed analytics and insights
- Integration with third-party platforms
- Highly scalable chatbot solutions
Pricing:
10. Flow XO
Flow XO is a cloud-based platform that allows businesses to create and deploy chatbots, workflows, and automation. The platform also provides pre-built templates and integrations with over 100 popular apps, making it easy to connect with other business tools and platforms.
Flow XO’s chatbots are designed to handle a wide range of customer inquiries, such as order status, shipping details, and frequently asked questions. The chatbots can be integrated with popular messaging apps like Facebook Messenger, Slack, and WhatsApp, as well as with websites and mobile apps.
Key features:
- No-code chatbot builder
- Pre-built templates
- Multichannel messaging capabilities
- Integration with third-party platforms
- Automated workflows
Pricing:
- Free trial available
- Standard Plan: $19/month
- Add-on: $10/month, add 5 bots/active flows
- Add-on: $25/month, add 25,000 interactions
11. Botsify
With Botsify, businesses can create chatbots for customer support, lead generation, and sales, as well as for internal operations such as HR and IT. The platform’s drag-and-drop interface makes it easy for non-technical users to build chatbots.
The platform also allows businesses to integrate their chatbots with multiple messaging channels, such as Facebook Messenger, Slack, and WhatsApp, as well as with their website.
Botsify also provides analytics and reporting, allowing businesses to track and analyze chatbot interactions and performance. This data can be used to optimize the chatbot’s responses and improve customer engagement.
Key features:
- Multilingual functionality
- Lead generation conversational forms
- Integration with third-party platforms
- Omnichannel engagement
- Chatbot dev team support
Pricing:
- Basic plan: $49/month
- Professional: $149/month
- Enterprise: Available by request
12. Bold360
Bold360 is a customer engagement software platform designed to help businesses of all sizes interact with their customers across multiple channels, including web, mobile, and social media. The platform uses the most advanced AI chatbot and machine learning technologies to help businesses understand and anticipate customer needs, improve customer experiences, and drive sales.
Bold360’s chatbot functionality seamlessly automates customer interactions and provides 24/7 support. The chatbot software is powered by advanced AI and machine learning technologies, which enable it to understand and respond to natural language queries in real-time.
Key features:
- Customizable chatbot widget
- Omnichannel engagement
- Multilingual and proactive chatbots
- Analytics and insights dashboard
- Knowledge base advisor for live chat
Pricing:
Available by request
13. Chatfuel
Chatfuel is a chatbot-building platform that can be used by businesses to automate customer service and sales tasks. With Chatfuel, businesses can create chatbots that can converse with customers on messaging platforms such as Facebook Messenger, WhatsApp, and Telegram. These chatbots can help businesses to handle common queries and provide customer support 24/7.
Chatfuel features ad-to-messaging chatbot functionality that sends people directly into a personalized chat after they click on your advertisement. Chatfuel also offers AI chatbot software that supports around fifty languages and it can store user data that can be easily accessed for further needs.
Key features:
- Ad-to-messaging chatbot functionality
- Built-in chatbot templates
- Multichannel messaging capabilities
- Multilingual functionality
- Simple and clean interface
Pricing:
- Free trial available
- Business: $11.99/month
- Premium plan: $199/month
14. Pandorabots
Pandorabots is a chatbot development platform that can be used by businesses to create custom chatbots for their websites, mobile apps, and other digital channels. The platform offers a range of tools and features that allow businesses to design, build, test, and deploy chatbot software in a relatively short period of time. It even offers real-time animation integrations to bring chatbots to life.
Pandorabots provides integrations with popular messaging platforms like Facebook Messenger, Slack, and WhatsApp, as well as voice assistants like Amazon Alexa and Google Assistant. This can help businesses to reach their customers wherever they are and provide support and assistance in real time.
Key features:
- Code and no-code chatbot builder
- Real-time animation integrations
- Multichannel messaging capabilities
- Multilingual functionality
- Integration with apps and systems
Pricing:
- Free plan available
- Developer plan: $19/month
- Pro plan: $199/month
15. Azure Bot Service
Azure Bot Service is a highly intelligent tool for building a conversational AI platform. Its integration with Power Virtual Agents makes it easy for developers of all technical backgrounds to create bots with no coding experience required.
This integrated development environment allows teams to build bots within a single SaaS solution, and the Bot Framework Composer enables teams to easily extend bots for complex scenarios.
Azure Bot Service can be configured to engage with customers and employees in a wide range of languages and channels, including websites, mobile apps, Facebook, and Microsoft Teams. This makes it an incredibly powerful and versatile tool that can be used to create bots to engage with customers, automate tasks, and streamline business operations.
Key features:
- Multichannel messaging capabilities
- Bot Framework Composer
- Power Virtual Agents
- Multilingual functionality
- Scalable centralized management
Pricing:
- Free trial available
- Purchasing and pricing options vary
Power Your Business with AI Chatbots
Selecting the right chatbot platform for your business can be a challenging task. It is important to consider the features each platform offers, such as natural language processing, machine learning, and integration with multiple channels. While many AI chatbot companies offer cutting-edge technology, it is essential to choose the best chatbot software that meets all of your business requirements.
Ultimately, when choosing an AI chatbot, usability is key: Look for features such as user-friendliness, ease of use, and customizability. Additionally, make sure that the chatbot software integrates well with your existing systems, as this will ensure the best results for your business. Ultimately, the top AI chatbot platform is the one that can drive the most engagement and convert those prospects into loyal customers.
